Customer Service

The Information We Collect
There are three ways that FlavorStorm obtains information from you: (1) via registration on FlavorStorm website; (2) from an on-line purchase; or (3) from any other form of direct purchase from FlavorStorm.

How We Use The Information.
The information obtained from registration on-line is utilized to improve your web experience with FlavorStorm by enabling you to obtain a faster checkout for purchases and/or to receive occasional e-mails which provide you with the latest and greatest information regarding FlavorStorm and its products.

The information we ask from you when ordering on-line is your name, address, phone number, credit card number, email address, etc. and is used only to complete the order, to confirm the order and to confirm shipment of the order. You may, upon placement of an order, opt to allow FlavorStorm to save the information for a speedier checkout process the next time. This information is then stored only for the purposes of faster checkout and is not used for any other purpose. We do not store your payment information (credit card number, expiration date, etc.) strictly for security reasons.

FlavorStorm does not otherwise utilize your personal information in any way and never shares or sells your e-mail address or other personal information to other companies. No information is collected about you unless you apply for registration or purchase products from us. "Cookies" (small bits of text that your web browser software stores on your computer when you visit certain web sites) are used by FlavorStorm only to allow you to use FlavorStorm web site in the most efficient manner.

FlavorStorm will only send e-mails to you if you ask for them and you can easily unsubscribe at any time you do so choose. FlavorStorm has a strict company policy not to flood people with e-mail correspondence, but simply gives you periodic information so you can stay up to date on what FlavorStorm is offering. FlavorStorm also uses your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire.

Children's Privacy.
If you are under 18, you may use only with involvement of a parent or guardian. Although FlavorStorm does not specifically direct its web site to children, FlavorStorm strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, FlavorStorm asks that anyone 13 years of age or younger not attempt to register with FlavorStorm or otherwise provide FlavorStorm with any personal information without the consent of a parent or legal guardian.

Access To Your Personal Information.
FlavorStorm will provide you with access to the personal information you provided to FlavorStorm by allowing you to view and modify or the information we store related to you. In order to protect your privacy, FlavorStorm takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. FlavorStorm will accomplish this through the use of passwords and personal data.

Our web site's system is designed to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.

Updates to Privacy Information.
If we decide to change our privacy policy, we will post a new policy on our Site and change the date at the top of the policy. Therefore, we encourage you to check the date of our privacy policy whenever you visit this Site for any updates or changes.

16240 Woodinville-Redmond Road NE
Woodinville, WA 98072
United States
Phone: 425.482.4444